Complaint

Generic request

For any complaint

 

* Required field

Identity

I am a customer of the ski area

Details of your complaint

To process your complaint, please select the number of skipass(es) concerned and provide the WTP numbers of the purchased skipass(es). The WTP number can be found at the bottom or on the back of the skipass physical support (card). It is a code using the following format : XXXXXXXX - XXX - XXX.

 

 

Pour que nous puissions traiter votre demande, il est indispensable de fournir, dans le champ Justificatifs, les justificatifs de ventes des forfaits (ticket de caisse ou confirmation de commande internet)

 

To process your request, you must provid in the Proof field :
- Your IBAN
- The details of the purchased skipass(es) 

 

 

Pour que nous puissions traiter votre demande, l'identité du détenteur-trice du RIB soit être la même que celle de la personne indiquée en haut du formulaire. 

 

In accordance with applicable regulations, any personal data collected is computer processed in order to manage your request. Unless you notify your objection, it may also be used to send you information and promotional offers. These data are reserved for the exclusive use of Métabief ski area. These data are processed by the communication department of Métabief ski area and any service provider authorised by Métabief ski area. These data will be stored for 3 years from the end of your relationship with Métabief ski area or your last contact with Métabief ski area. You can access these data at any time and ask for their deletion. You also have a right of opposition, correction, limitation of treatment and portability of your personnal data. To exercise such rights, you may contact the department in charge of personal data protection by sending an email to : contact@smmo-metabief.com.

In accordance with applicable regulations, any personal data collected is computer processed in order to manage your request. If you have given your explicit approval by ticking the box above, it may also be used to send you information and promotional offers. These data are reserved for the exclusive use of Métabief ski area. These data are processed by the communication department of Métabief  area and any service provider authorised by Métabief ski area. These data will be stored for 3 years from the end of your relationship with Métabief ski area or your last contact with Métabief ski area. You can access these data at any time and ask for their deletion. You also have a right of opposition, correction, limitation of treatment and portability of your personnal data. To exercise such rights, you may contact the department in charge of personal data protection by sending an email to : contact@smmo-metabief.com.

   

Do you have an Internet account ?

Please note that a proof of purchase might be needed later to process your request